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FAQ

  1. Do you have a minimum order?

We do not have a minimum amount requirement ,but each product has an individual minimum quantity requirement. If you want to order small quantity as sample, please visit our website: http://www.ivok-autoelect.com/ , here, we provide many auto parts for different car makes and each item we have the price there. If we have the item in stock, you can order directly on our website. We will arrange shipment for the item in about 1-2 days after you make order. And if you want to order big quantity , please check number on our website:http://www.ivok.com/ , here, and if we have the item in stock,you can email us. We will give you the best price and best service.

  1. How do I know that you have sent the products out?

Once the products are sent out, a tracking number will be provided . We will send the tracking number to your email so that you can check where your goods are at all times.

  1. What can I do if I could not find the parts I want on your website?

If it is a custom made item,and you have the picture of the product you want, then you can contact our customer service with specific information(such as OE NO.,the pictures of front side , back side and pin configuration etc.), so that we can check it for you whether we can make the item or not.

  1. How is your quality control?

We have a professional QC team with the strong sense of responsibility. We maintain tight control over production from raw materials to finished products. Every working procedure is monitored by our specialists to ensure the high quality of our products.

  1. Which payment way do you accept?

We accept PayPal , Bank Account, TT and Western Union.

  1. Which area do you serve? Which way do you send the goods?

We serve all the place in the world and we choose DHL for the first way to send the goods. If there is not DHL service in your country , we will change EMS, FEDEX or other ways to send the goods.